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FAQ (Frequent Asked Questions)
  • What happen if I selected an item and put into the shopping cart but do not proceed for a period of time?

    Merchandise that has been put on the shopping cart will be reserved for a period of 4 hours for further execution by user. After this period, the merchandise would be taken out from the cart (quantity be reduced to 0 upon checkout) and be available for other customers.
  • When will I be billed?
    Your credit card will not be billed until your order is ready to be shipped out.  Please note that all products are subject to availability.
  • Do I have a choice in currency payment?

    At Innosap.com , we only transact in USD.
  • What if I want to return my product?
    Goods sold are not returnable
  • Is my privacy protected?
    Please refer to our
    Privacy Policy.
  • Is my credit card information secure on the Internet?
    We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.
    Please refer to our
    Privacy Policy for more details.
  • When do I expect to receive the merchandise?
    Orders received will be processed immediately. Estimated delivery time depends on the destination address. To calculate the delivery time, we add the time it takes for your ordered merchandise to arrive at our warehouse from our supplier and the time needed for the delivery agent to deliver to your designated addresses.

    The following is an estimated time of delivery
    Standard shipping: 5 - 7 business days.
    Please note that we do not deliver to P.O. Box addresses.  

  • Where do you deliver?
    Delivery of goods are currently limited to Malaysia and Singapore only.  However, we will continue to expand our networks to be able to deliver to more destinations.  

  • Will I will be able to view the total Shipping Charges when I checkout ?

  • How soon can I expect the goods after I purchased online ?
    The goods will be delivered within 7 days from the date of your order. In the event that some of the products that you have purchased run out of stock, we will contact you to inform you.  

  • How will the purchased items be delivered ?
    Depending on the weight, size and location of delivery, we will use  courier services or our delivery van or third party transport services to deliver your goods.  



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